Refund Policy

1. What you are buying

Cinematix sells coins — a prepaid, virtual currency used only within the Service to unlock episodes and access certain features. Coins have no monetary value outside the Service, are not redeemable for cash, and are not transferable except as expressly permitted by us. There is no recurring subscription; you purchase coins as one-time payments.

When you unlock an episode, the corresponding coins are spent and the digital content is delivered to you immediately.

2. Spent vs. unused coins

Unused coins remaining in your balance are eligible for a refund of the corresponding purchase, subject to this policy.

Coins that have already been spent to unlock an episode or access a feature are non-refundable, because the corresponding digital content has already been delivered and consumed. By purchasing coins, you acknowledge and consent that digital content is delivered immediately upon unlocking and that, to the maximum extent permitted by applicable law, spent coins are final and non-refundable.

3. How refunds are processed

Payments are handled by our third-party payment provider (our Merchant of Record). Approved refunds are returned to the original payment method used for the purchase. We do not store your full payment-card details.

Refunds are calculated and issued in the original transaction currency (USD). If you were charged in a local currency, your bank or card network performs the currency conversion. Because exchange rates and any conversion or processing fees applied by the payment provider or your bank at the time of purchase are not set by Cinematix and are non-refundable, the amount you receive back in your local currency may be slightly less than what you originally paid, even for a full refund.

When coins purchased in a single transaction are partially spent, only the portion corresponding to the unused coins is eligible for a refund.

4. How to request a refund

To request a refund of unused coins, email support@cinematixtv.com from the email address associated with your account. Please include the approximate date of purchase and the coin package or amount, so we can locate the transaction.

We aim to review refund requests within a reasonable time. Once approved, refunds are typically returned to your payment method within several business days, depending on your bank or card network.

5. Exceptions & abuse

We may decline refunds in cases of suspected fraud, abuse, or violation of our Terms of Service. In the event of a chargeback or payment dispute, we may suspend the associated account and reverse the corresponding coins. Nothing in this policy limits any non-waivable statutory rights you may have under applicable consumer-protection law.

6. Contact

Questions about this Refund Policy? Contact support@cinematixtv.com.