Refund Policy

1. What you are buying

Cinematix sells coins — a prepaid, virtual currency used only within the Service to unlock episodes and access certain features. Coins have no monetary value outside the Service, are not redeemable for cash, and are not transferable except as expressly permitted by us. Coins are one-time payments; the only recurring payment on Cinematix is monthly creator support (section 3).

When you unlock an episode, the corresponding coins are spent and the digital content is delivered to you immediately.

2. Spent vs. unused coins

Unused coins remaining in your balance are eligible for a refund of the corresponding purchase, subject to this policy.

Coins that have already been spent to unlock an episode or access a feature are non-refundable, because the corresponding digital content has already been delivered and consumed. By purchasing coins, you acknowledge and consent that digital content is delivered immediately upon unlocking and that, to the maximum extent permitted by applicable law, spent coins are final and non-refundable.

Episodes you have already unlocked stay unlocked. If coins are refunded to you or reversed from your balance, the episodes you unlocked before that are not revoked: a refund affects your coin balance only. Unlocked episodes remain available in your account for as long as the creator keeps them available on Cinematix. If a creator unpublishes or removes an episode or series, it may no longer be viewable, and spent coins are not refunded.

3. Supporting a creator

Some creators let you support them directly with a one-time payment or a monthly payment (creator support). Creator support is a payment to that creator made through Cinematix. It is not a purchase of coins and does not unlock content. Cinematix keeps a platform share and passes the rest to the creator.

You may request a refund of a creator support payment within 14 days of the charge. Each monthly charge is a separate payment with its own 14-day window. After 14 days a creator support payment is non-refundable, except where applicable law requires otherwise.

You can cancel monthly support at any time from Settings (Manage patron subscription). Cancellation takes effect at the end of the current billing period and stops future charges; the period already paid for is not prorated, but the latest charge can still be refunded on request within its 14-day window.

4. How refunds are processed

Payments are handled by our payment provider (currently Stripe). Approved refunds are returned to the original payment method used for the purchase. We do not store your full payment-card details. Stripe is a payment processor, not a Merchant of Record: Cinematix, Inc. is the seller of record.

Refunds are calculated and issued in the original transaction currency (USD). If you were charged in a local currency, your bank or card network performs the currency conversion. Because exchange rates and any conversion or processing fees applied by the payment provider or your bank at the time of purchase are not set by Cinematix and are non-refundable, the amount you receive back in your local currency may be slightly less than what you originally paid, even for a full refund.

When coins purchased in a single transaction are partially spent, only the portion corresponding to the unused coins is eligible for a refund.

5. How to request a refund

To request a refund of unused coins or of a creator support payment, email support@cinematixtv.com from the email address associated with your account. Please include the approximate date of purchase and the coin package or support amount, so we can locate the transaction.

We aim to review refund requests within a reasonable time. Once approved, refunds are typically returned to your payment method within several business days, depending on your bank or card network.

6. Exceptions & abuse

We may decline refunds in cases of suspected fraud, abuse, or violation of our Terms of Service. In the event of a chargeback or payment dispute, we may suspend the associated account and reverse the corresponding coins. Nothing in this policy limits any non-waivable statutory rights you may have under applicable consumer-protection law.

7. Contact

Questions about this Refund Policy? Contact support@cinematixtv.com.